TrackDrive Pro places one dedicated professional in your business for support, sales, marketing, billing, bookkeeping, and more. We train a second person behind them from day one, so a sick day, a vacation, or a two-weeks notice never becomes your problem.
You
Not a ticket queue. Not a rotating pool. One dedicated professional who learns your business, your systems, and your standards — call them directly and start delegating.
You
Every specialist passes TrackDrive Pro’s live training and assessments before day one — and their backup is trained the exact same way.
TrackDrive Pro coaches meet with your specialist every week to sharpen their work — so they get better on your account, not just onboarded once and left alone.
Every placement comes with one dedicated professional and a second person trained right behind them — so the work doesn’t stop for a sick day, a vacation, or a resignation.
One dedicated specialist handles your tickets, chat, and calls — not a rotating pool of strangers. They learn your product and your customers, and a trained backup is ready the moment they’re out.
Learn moreCalendar, inbox, and travel run by one dedicated EA who learns how you actually work — not a generic template.
Learn moreOutbound, follow-up, and pipeline hygiene handled by a dedicated specialist who knows your offer cold.
Learn moreCampaigns, content, and reporting run by one dedicated marketer who actually knows your brand voice.
Learn moreClaims, follow-up, and reconciliation from a specialist trained on your specific system and payer mix — with a backup trained the same way.
Learn moreSite maintenance and search visibility handled by one dedicated specialist, not a rotating agency account team.
Learn moreBooks closed and reconciled every month by a dedicated bookkeeper trained on your chart of accounts, not a template.
Learn moreA dedicated dispatcher who knows your lanes, your drivers, and your carriers — booking loads and routing trucks around the clock. Or a dedicated co-host who answers guest messages fast, coordinates cleaners and turnovers, and adjusts pricing so your calendar stays full. Either way, a trained backup means nights, weekends, and slow seasons are still covered.
Learn moreWe measure ourselves on whether the work keeps moving when your specialist can’t be there — not how many people we can bill you for.
Spend your time on the work only you can do. We’ll take care of the rest.
The same person handles your account every day. They learn your systems, your customers, and your standards — they don’t get swapped out on you.
We train a second person on your account in parallel with the first. If your specialist is sick, on leave, or gone for good, the backup steps in the same day — no scramble, no re-training.
24/7 doesn’t mean a helpdesk that hands you to a stranger after hours. It means a primary and a backup built in from the start, so coverage holds on a Saturday night the same as a Tuesday morning.
Month-to-month. Add a role, drop one, or swap services without renegotiating anything.
We’ll walk you through what owners in your industry typically delegate first.
We swap in a fully-trained replacement fast and hand off everything they need to know.
Our coaches step in and train your specialist on exactly how to get it done.
Payroll question, performance concern, anything else — we handle it directly, not you.
Whatever comes up with your placement, it’s on us to solve — not another thing on your plate.
A predictable start, built around backup coverage from the first day — not bolted on after something goes wrong.
A 30-minute conversation to map the role, your systems, and the standard you expect.
Your specialist starts, and we train their backup in parallel — coverage from day one, not after an emergency.
Tools and credentials set up, daily check-ins for the first sprint so nothing gets lost in translation.
Regular check-ins on what’s working. We fix what isn’t before you have to ask.
My assistant runs my calendar and inbox better than I ever did. When she took two weeks off, her backup stepped in without me having to explain a single thing.
Medical billing was months behind when we started. It’s caught up now, and there’s a second person trained on our system in case she’s ever out — that alone was worth the switch.
We run 40 trucks. Losing a dispatcher for a week used to mean chaos. Now there’s always someone who already knows our lanes and our drivers.
Straight answers, so you know exactly what you’re getting before the discovery call.
We’re not a call center and we don’t route you through a shared pool of agents. You get one dedicated professional who works your business specifically, plus a second person we train as backup — so the relationship and the knowledge stay in place even when one person can’t.
Their trained backup steps in the same day. We start training the backup in parallel with the primary placement, not after an emergency, so there’s no re-hiring scramble and no gap in coverage.
It’s not a rotating helpdesk that hands you off to a stranger after 5pm. Every placement is built with a primary and a trained backup, so coverage holds whether it’s a Tuesday morning or a Saturday night — the same standard of work, not just a different voice answering the phone.
Most placements go from discovery call to live in under two weeks — a call to define the role, a matched specialist, and onboarding on your systems and standards before day one.
No. Every placement is billed month-to-month. Add a role, drop one, or swap services without renegotiating anything.
Yes. Medical billing specialists are trained on your specific system, payer mix, and confidentiality expectations before they touch a claim, and a backup is trained the same way in parallel.
Book a 30-minute discovery call. No pitch deck, no obligation.
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TrackDrive Pro